Audio/Visual Application Engineer

Job description

As an A/V Engineer at Uber, you will play a pivotal role in architecting, implementing, and supporting advanced A/V systems across our global office footprint. Sitting within the Digital Experience team, you will apply your technical acumen and engineering discipline to design, configure, test, and optimize A/V solutions that meet the evolving needs of a hybrid workforce and high-impact collaboration environments. This is a hands-on engineering role requiring advanced scripting/configuration skills, architectural design fluency, and the ability to troubleshoot and maintain high-reliability A/V environments.

You will work cross-functionally with Product Managers, IT, Workplace, and third-party vendors to ensure seamless A/V system performance, contributing to engineering excellence through robust documentation, mentoring, and operational rigor. What the Candidate Will Do Design and implement scalable and high-performing A/V solutions in complex, multi-stakeholder environments. Write, test, and maintain configuration scripts and automation to deploy and manage A/V systems across Uber offices.

Proactively monitor and improve A/V system reliability by building observability (alerts, telemetry, health dashboards) into production systems. Participate in on-call rotations and respond to escalations, leveraging strong troubleshooting practices to minimize downtime. Lead technical design discussions, develop architecture artifacts (e.g., system diagrams, ERDs), and define configuration standards. Review peers’ configurations/scripts, provide constructive feedback, and raise the quality bar across the A/V Engineering team.

Mentor junior engineers and contribute to internal documentation, onboarding guides, and operational runbooks to scale team knowledge. Partner with Workplace, IT, and Product stakeholders to translate business requirements into technical A/V system designs. Identify technical debt, propose solutions to optimize performance and reduce system complexity. Represent A/V Engineering in internal forums, contribute to cultural and inclusion efforts (e.g., ERGs), and actively participate in the recruiting and interviewing process.

Basic Qualifications

Bachelor's degree in Electrical Engineering, Computer Science, A/V Technology, or a related technical discipline, or equivalent practical experience. Proven experience engineering A/V systems in enterprise environments (conference rooms, boardrooms, auditoriums). Proficiency in configuration/scripting (e.g., Crestron, Q-SYS, Extron, Zoom APIs, JSON, Python, JS, or equivalent tools). Deep understanding of A/V control systems, video conferencing technologies, signal flow, audio processing, and A/V-over-IP.

Experience building and maintaining A/V monitoring and telemetry platforms (e.g., Zoom Dashboard, Logitech Sync, Crestron XiO Cloud). Strong documentation skills, including runbooks, design wikis, and SOPs. Excellent communication and collaboration skills, especially when working with cross-functional teams and diverse stakeholders. Experience leading system troubleshooting during incidents, with a focus on root cause analysis and long-term mitigation.

Preferred Qualifications

Certifications such as CTS, CTS-D, Crestron Programmer, Q-SYS Level 2, or equivalent. Experience with A/V infrastructure in multi-site, global deployments. Familiarity with ticketing and configuration management systems (e.g., Jira, ServiceNow, Git). Ability to manage A/V integrators and contractors during buildouts and retrofits. Experience developing testing frameworks and implementing CI/CD pipelines for A/V system configuration deployments.

Passion for mentoring and driving continuous improvement within engineering teams. Familiarity with accessibility standards and designing inclusive A/V experiences. ~~ ~~

Responsibilities

For San Francisco, CA-based roles

The base salary range for this role is USD $153,000 per year - USD $170,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.