Account Manager NRW/Hessen (m/f/d), Uber Eats Germany

Job description

---- What You Will Do ---- Strategic and data-driven Account Growth: Collaborate with 150-200 high-value SMB restaurant partners in Western Germany to retain and expand their business, identifying new upselling and cross-selling opportunities through product adoption and location expansion initiatives based on KPIs.

Maximising potential

Proactively identify opportunities to unlock additional revenue potential for both our partners and Uber Eats while selling ads, offers and boost visibility and performance on our platform.

Risk Mitigation & Retention

Actively identify potential risks to partnerships and work swiftly and diligently to ensure partners receive the best possible experience, striving for 100% account retention while also meeting our restaurant partners onsite app. once a week.

Partner Advocacy

Collect and synthesise valuable feedback from restaurant partners, transforming these insights into actionable information that informs and drives our product and business roadmap.

Relationship Building

Cultivate strong, lasting relationships with our merchants, positioning Uber Eats as their preferred delivery platform.

Account planning

Build long-term growth and marketing plans with your partners via regular business reviews and data analysis. ---- What You Will Need ---- 2+ years of experience in a B2B client-facing role, such as Sales, Customer Success, Account Management, or upper management in the retail/food industry.

Outgoing Personal Skills and Willingness to travel

Visit our partners in person in NRW and Hessen while planning appointments by your own. You need to own a drivers license.

Customer Lifecycle Navigation

Experience navigating the complete customer lifecycle, including prospecting new contacts within existing client organizations.

Self-Starter Mentality

A proactive and autonomous approach, with the ability to thrive in a dynamic and fast-paced team environment.

Exceptional Interpersonal Skills

The ability to clearly articulate value propositions, address objections, overcome obstacles, and secure commitment from partners.

Hustle & Dedication

A willingness to "roll up your sleeves" and work closely with our highest-value partners to consistently achieve quarterly and annual revenue, retention, and adoption targets.

Strategic & Analytical Thinking

The ability to think strategically, analyze restaurant needs, creatively problem-solve, and identify new opportunities.

Organizational Skills

Demonstrated time management and organizational skills, with the ability to multitask and prioritize effectively based on impact. ---- Preferred Qualifications ---- CRM Proficiency: Experience with CRM systems (Salesforce experience is a significant plus).

Google Suite Expertise

Proficient in Google Suite, with the ability to create comprehensive and impactful dashboards and presentations.