Head of Account Management, Enterprise Mid-Market

Job description

About the Role and Team Our team is seeking an experienced Sales Manager to lead our Enterprise, Mid-Market restaurants function for Uber Eats Japan. This role is a key leadership position in the Enterprise business and responsible for the end-to-end experience of one of the key segments of the Enterprise group of restaurant partners. Mid-Market is a segment where both 1:1 communication with key partners and scalable approach co-exists and this role will be critical to the long term success of our partners and our people.

What You’ll Do

• Work with senior leadership to drive the overall strategy and growth for your customer segment in the UberEats business in Japan
• Provide coaching, direction and leadership for a team of sales managers and executives
• Work with cross-functional stakeholders to develop strategies to grow, engage and deliver on our Restaurant
• Partners core objectives
• Plan and prioritize your teams focus areas and customer segmentation to ensure high efficiency and attainment of customers objectives while taking a strategic, solution based approach Leverage the appropriate suite of Account Management tools are utilized as part of your team strategy, including QBR's, JBP's and Account Plans.
• Facilitate quarterly planning sessions with your teams to ensure Financial and OKR plans are robust and goals are achieved
• Perform regular review sessions with your team to ensure performance is on track to goals and give coaching and advice to your team to close any performance gaps to target
• Meet or exceed monthly team KPIs (Trip, Ads, and Offers)
• Recruit, interview and hire prospective team members
• Develop a high-performing team culture through 1 on 1 process, Impact check ins, PDP documents and formal/informal coaching

Basic Qualifications

• 8+ years of experience in sales or business development roles in a high-growth company
• 2+ years of experience in people management Deep understanding of SaaS and online marketplace business
• Demonstrated ability to train and guide sales teams in selling techniques
• Demonstrated ability to develop and motivate a sales team

Preferred Qualifications

Sales experience in both Enterprise and SMB MBA preferred