District Manager, Petsense- Raleigh, NC

Job description

Overall

Job Summary

This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores. Candidates should live within commuting distance of Raleigh, NC, or be willing to relocate to the area. Essential Duties and Responsibilities (Min 5%)

Drive Sales and Profits

Challenging Store Teams to drive top line sales, margin, and deliver district metrics. Partner with SSC and Store Managers to develop solutions for business related issues and opportunities. Verify the execution of merchandising initiatives. Ensure effective expense control, labor spend, and Profit/Loss management. Protect company assets and help stores reduce shrink by adhering to loss prevention standards.

Build the team

Recruit and hire Store Managers. Support store level hiring/staffing decisions and retention. Verify and participate in training, development, and coaching. Build and maintain an effective succession plan for the district. Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members. Maintain a safe and productive work environment.

Lead execution of company standards

Evaluate and grade store presentation standards and processes. Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns. Ensure compliance to inventory management and freight movement processes. Validate pricing accuracy, conveyance, and promotional activities. Verify Loss Prevention and procedural audit compliance. Support continuous improvement activities throughout the organization.

Goal setting and promoting customer loyalty

Welcome your customers to Petsense immediately upon entry Ask who they are shopping for today to start a conversation about their pet. Get to know the pet and uncover the customers’ needs. Offer suggestions and recommend products and/or services. Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience. Analyze reporting to identify and overcome customer satisfaction opportunities.

Observe and coach customer engagement.

Grooming/Services/Adoptions/Community Engagement Responsible for grooming salon staffing in partnership with SM and RMS Safety and sanitation in groom salons according to company standards

• Ensure all stores have adoption partners and hold adoption events on a regular basis
• Support all company programs to grow sales and create loyalty through services; grooming, training, adoptions

Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Education

High school diploma or the equivalent. Bachelor’s degree in business related field preferred. Preferred knowledge, skills or abilities Pet Food, Pet products, and/or Live animal knowledge preferred. Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred. Proficiency in Microsoft Windows, Excel, and Office products. Work varied hours, days, night and weekends as business dictates.

Must have a valid driver’s license. Working Conditions Travel required 90% Hybrid / Flexible working conditions Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Driving a vehicle Reaching overhead Lifting 50+ pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period.

The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.