GR Customer Experience Internship

Job description

GR CUSTOMER

EXPERIENCE

INTERNSHIP Job ID 2026-5634 Belgium Brussels (Zaventem) R&D Internships About this job Help shape Gazoo Racing customer experiences across Europe by creating toolkits, best practices and market support. Ready to make an impact? Apply now! Get to know your team and responsibilities Team/division description The TME Gazoo Racing (GR) division exists to protect motorsports culture and the authentic racing “Gemba” 現場 = the real place where things happen, using motorsports as a driver for ever‑better cars & create customer smiles.

GR Customer Experience team’s mission is to provide customers with the opportunity to bring people closer to the real “Gemba” (providing direct access to the people, technology, decisions, and emotions of GR motorsport), while also creating opportunities for current and future drivers to develop and progress.

GR Customer Experience team responsibility is:

• Develop the Customer Experience Best Practice Manual Turn best practices into practical implementation guidance for NMSCs. Benchmark and consolidate Customer Experience best practices, processes, tools and learnings. Develop the HOW section, covering planning, budgeting, customer recruitment, communications, logistics, supplier management, safety, KPI measurement and continuous improvement. Create practical guidelines, templates, checklists, process flows and implementation toolkits. Structure and maintain these resources within a “Customer Experience Hub” on SharePoint.
• Support NMSC Implementation & Continuous Improvement Help European markets implement and promote Customer Experience activities and continuously improve their performance. Support markets in applying Best Practice recommendations. Monitor implementation progress and maintain regular follow-up. Streamline KPI reporting and gather results, customer feedback and lessons learned. Use market feedback and insights to improve the experiences, manual, implementation tools and communication assets.
• Develop Communication & Promotion Toolkits Provide NMSCs with ready-to-use communication and promotional toolkits to effectively market Motorsport Gemba Experiences. Create communication resources that support customer recruitment and maximise participation in Gemba Experiences.

Collect, prepare and organise communication assets including text, images, videos, presentations, email and social media templates. Maintain a central communication library within a “Customer Experience Hub” (SharePoint). Who are we looking for? Your profile You are fluent in English (TME's business language) You have an interest in cars, motorsports, and the automotive industry You enjoy research and are comfortable working with information from different sources You are hands on, curious, proactive, and eager to learn You can organize information in a clear and structured way You love working with Powerpoint, Adobe, combined with the latest AI tools.

You are comfortable communicating with different stakeholders when required Starting date: Between November 2026 and January 2027 Duration: 6 months Confidentiality Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance. It is mandatory that applicants are students for the entire period of the internship.

We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium) Our offer We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise. Your benefits

Flexible working hours and hybrid working (homeworking, 10 days from abroad); Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option; Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites; Team building activities and other personnel related events; Programs to support your physical and social well-being.