Customer Experience Manager

Job description

Customer Experience Manager

Description

Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf\-care equipment, and ground support equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves\.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products\.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order\-to\-cash process\.
• Act as single point of contact and direct support for assigned territory accounts\.
• Communicate with cross\-functional teams to influence business decisions that impact customer demands and the order\-to\-cash process\.
• Provide accurate and timely information to applicable parties regarding order status\.
• Manage, maintain, and organize 100 orders per month in various stages of the order\-to\-cash process\.
• Maximize customer satisfaction through routine communication and exceptional service\.

Qualifications

Qualifications:

Education

• Bachelor’s degree in Business Administration, Sales, or related field required

Years of Experience

• 2 or more years of experience required

Software Knowledge

• Excel, Microsoft Office, SAP, Salesforce preferred
• Customer facing experience preferred

AI Readiness

Textron expects employees to use AI\-enabled tools responsibly and effectively\. Candidates should be comfortable learning and applying these tools, evaluating AI\-generated output with sound judgment, and using AI in line with company policy and ethical standards\. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment\.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex \(including pregnancy and sexual orientation\), genetic information or any other characteristic protected by law\.

Recruiting Company

Textron Specialized Vehicles

Primary Location

US-Georgia-Augusta

Job Function

Sales

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Standard

Shift

First Shift

Relocation

Unavailable

Travel

No

Job Posting

09/29/2026, 7:00:48 AM

Job Number

345206