Logistics Analyst

Job description

Our Purpose As a member of the Worldwide Logistics team within Teradyne’s Customer-Team Support Organization you will be responsible for order management, warehousing and distribution to support customer orders.

• Order Management covers product inquiry, simple technical inquiry, sales quotation, order placement, validation, confirmation, sourcing, order processing, shipment, delivery, follow-up on billing and AR in coordination with Field Engineers, PSG & Planners.
• Warehousing and Distribution covers regional & domestic distribution, warehouse management, inventory storage, import/ export operation and support needed for internal/ external audit

Opportunity Overview

• Assist in the management of the Taiwan Parts Service and Logistics Operations
• Liaise with 3rd party logistics (3PL) vendors for warehousing, local distribution, international freight movement of parts to customers
• Responsible for tracking shipments/orders ensuring they met defined KPIs, if not to reflect accurate root causes
• Act as key interface for both internal and external customer providing day-to-day logistics support
• Answering to both internal and external customer's inquiries and complaints
• Managing deliveries in the most optimum manner
• Ensure all transactions are accurately followed in the system in a timely manner, fulfilling system and process integrity
• Manage regional freight vendors including, rate negotiation and shipment issues resolution
• Liaise with customers on customers’ logistics requirements, issues and escalation
• Handle local compliance matters to ensure compliance to U.S. and Taiwan regulatory policies
• Undertake and lead logistics projects for Asia Warehousing
• Coordinate the repair & return process with customers, parts centers, repair centers and transportation vendors
• Support Planning group for local sourcing, including purchase inventory, create Gandalf work order and receipt of goods
• KPI management
• SOP review and management
• Regular operations review and resolution
• Billing verification All

About You

Degree in Business, Logistics or related field >5 years of order or logistics management experience Oracle system, Reflection for UNIX experience is a distinct plus Good customer service skills with high level of business integrity Ability to work on own initiative and under pressure in order to achieve deadline. Knowledge of international trade, logistics process, customs clearance. Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.

Convey information clearly and effectively both written and verbal in English. Strong problem solving skills on unexpected occurrences. Must demonstrate strong aptitude for customer service.