Customer Assistance Technician

Job description

At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.

Customer Assistance Technician LOCATION

Al Jubayl - Eastern Province - Saudi Arabia DEPARTMENT: QUALITY Purpose Provide on-site quality support to manufacturing operations, ensuring compliance with customer specifications, applicable standards, and internal quality requirements. The role is responsible for supporting product release activities, coordinating inspections, and verifying the effective implementation of quality control processes throughout the production line.

Main Responsibilities

Provide on-site quality support to production operations, ensuring products meet quality and customer requirements prior to release. Prepare products, materials, and quality documentation for customer and third-party inspections. Implement, monitor, and verify Quality Control Plans (QCPs) in accordance with applicable standards, customer specifications, and internal procedures. Ensure production activities comply with quality requirements defined during customer pre-inspection meetings.

Perform inspections and review quality records to verify product conformity and traceability. Support the investigation and resolution of quality deviations and non-conformities. Work closely with Production, Operations, and Quality teams to maintain product quality and support continuous improvement initiatives. Interface with customers, inspectors, and third-party representatives during inspection and release activities.

Requirements

Bachelor's degree in Mechanical Engineering, Metallurgical Engineering, Industrial Engineering, or a related engineering discipline. Experience in Quality Control, Quality Assurance, or Manufacturing Quality within an industrial environment. Experience in steel manufacturing is strongly preferred. Experience in pipe manufacturing (seamless or welded pipes) is considered a significant advantage. Knowledge of manufacturing processes, inspection techniques, quality control systems, and applicable industry standards.

Ability to read and interpret technical specifications, drawings, and quality documentation. Professional proficiency in English, both written and spoken. Strong communication, analytical, and problem-solving skills. Preferred Candidate Profile We are seeking a hands-on quality professional with a strong manufacturing mindset and experience in industrial production environments. Candidates from steel, pipe, metals, heavy industry, or related manufacturing sectors are encouraged to apply.

The position is open to both Saudi nationals and expatriates currently based in Saudi Arabia. If your experience and knowledge match our requirements, please apply Tenaris is an equal opportunity employer, valuing diversity in employment. We thank all candidates for their interest, however, only those that match the criteria required for the desired profile will be contacted. Visit our Careers Page Follow us on LinkedIn Follow us on Glassdoor Like us on Facebook Follow us on Instagram