Fuquay Varina Customer Service Associate Iv Bilingual French Hybrid Nc 27526

Job description

Job Overview

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints.

A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence is required. Remote opportunities are not available.

Job Requirements

• Key point contact/liaison for customers within assigned territory
• Management of Key Accounts
• Oversee Customer Order Fulfillment within the order to cash process
• Provide pricing and availability of material to customers
• Process orders as needed and any required changes
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Expedite and Escalate orders
• Process customer complaints
• Process and coordinate returns
• Resolve customer billing issues/residuals
• Process billing adjustments
• Backlog management
• Case management within Salesforce
• Work collaboratively with key internal departments to address customer issues
• Provide support to Sales Managers and Manufacturer Representatives
• Engage and collaborate with sales, product management, planning, pricing, and shipping
• Identify opportunities to drive solutions and continuous improvements for customer satisfaction
• English and French speaking required What your background should look like High school diploma or equivalent is required Completion of an AA degree or equivalent is preferred 3 years of Account Management Experience Customer Success/Customer Relationship Management Skills SAP and Sales Force experience is preferred Experience in manufacturing environment preferred