Shanghai Supv Iii Customer Service Js 200233

Job description

Job Overview

Oversees daily activities of a customer service team.

Job Requirements

Supervising customer service representatives and organizing work schedules and work activities. Providing daily guidance to customer service representatives to ensure customer service is delivered in a timely, efficient and knowledgeable manner. Identifying system and workflow improvements to enhance the team's efficiency. Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.

What your background should look like Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork