Qlty & Reliability Engineer

Job description

Job Overview

We are seeking a highly motivated Quality & Reliability Engineer (MQE) to join our Quality team. In this role, you will be responsible for driving product quality, reliability, and customer satisfaction by leading quality improvement initiatives, resolving customer complaints, conducting root cause analysis, and supporting new product introductions. You will work closely with cross-functional teams to ensure compliance with quality standards, optimize manufacturing processes, and promote a culture of continuous improvement within a dynamic automotive and electronics manufacturing environment.

Key Responsibilities

Lead customer complaint investigations and drive timely resolution through containment, corrective, and preventive actions. Perform root cause analysis using quality problem-solving methodologies (8D, 5 Why, Ishikawa) and verify action effectiveness. Prepare and manage customer responses, including 8D reports and complaint closure activities. Conduct Process FMEA and support Design FMEA to identify and mitigate potential risks.

Develop and maintain APQP deliverables, including Control Plans, Inspection Plans, and quality documentation. Establish measurement standards, visual inspection methods, and gauge management practices. Review non-conforming products and collaborate with operations teams to implement corrective actions. Conduct QMS internal audits and manufacturing process audits to ensure compliance with quality standards. Perform capability studies, Measurement System Analysis (MSA), and Design of Experiments (DOE) to improve process performance.

Support tooling, process, and material qualification, validation, and process certification activities. Lead Safe Launch programs for new and transferred products and provide quality awareness training to manufacturing personnel. Participate in Six Sigma, Kaizen, and continuous improvement initiatives while supporting other assigned quality-related projects.

What your background should look like

• Bachelor’s degree in Mechanical Engineering, Polymer Engineering, Electrical Engineering, or a related field. 3-5 years of experience in Quality Assurance and/or Quality
• Control within the automotive and/or electronics manufacturing industry.

Strong knowledge of ISO 9001, IATF 16949, and ISO 14001 standards. Hands-on experience with Quality Management System (QMS) and Manufacturing Process Audits. Proficient in quality tools and methodologies, including FMEA, MSA, SPC, APQP, PPAP, 8D, 5 Why Analysis, Ishikawa Diagram, and DOE. Strong analytical and problem-solving skills with the ability to drive root cause investigations and corrective actions. Excellent communication and presentation skills with the ability to work effectively across all organizational levels.

Self-motivated with strong prioritization, time management, and ability to work independently. Positive mindset and strong interpersonal skills with a collaborative approach to teamwork. Innovative and adaptable, with a passion for continuous improvement and process optimization. Proficiency in SAP, Power BI, and/or Tableau is preferred. Mandarin/Chinese language skills are an advantage.

Competencies

SET : Strategy, Execution, Talent (for managers)