Shanghai Customer Service Specialist I Js 200233

Job description

Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems. Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders. Handling escalated and unresolved calls from less experienced representatives. Recognizing sales opportunities and preventing the loss of existing business. What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork