Customer Supply Chain Manager (m/f/d)

Job description

Job Overview

We are seeking an experienced Manager Customer Supply Chain to lead the team responsible for managing the supply chain expectations of our premium customers. The role connects customer priorities with internal supply chain strategy, ensuring strong forecast collaboration, effective performance management, and clear customer communication. We believe that diverse perspectives, experiences, and backgrounds drive innovation and better business outcomes.

We encourage candidates from different backgrounds to apply, even if you do not meet every requirement listed. We value potential, learning agility, and a growth mindset as much as direct experience. We welcome candidates who are eager to learn, develop, and grow within the role. We would love to hear from you.

Main tasks

Lead and develop a team supporting strategic and premium customers. Govern customer logistics agreements and supply chain commitments. Drive customer forecast collaboration and improve forecast accuracy. Translate customer business insights and demand signals into potential sales forecast changes. Monitor customer supply chain KPIs and coordinate improvement actions. Represent Supply Chain in B2B customer reviews, negotiations, escalations, and strategic discussions.

Translate internal actions, risks, and priorities into clear customer-facing supply chain messages. Influence cross-functional teams to align customer expectations with business capabilities.

Your ideal background

Supply Chain expert with a customer-facing background, or Customer Experience expert with a strong Supply Chain background. Minimum 5 years of people leadership experience, including direct responsibility for managing and developing a team. Proven experience negotiating directly with B2B customers. Demonstrated ability to influence and drive alignment in a complex, matrix organization. Excellent communication and presentation skills, with the ability to create high-level summaries and build a clear, compelling story from slides, data, and business insights.

Preferred Qualifications

Strong knowledge of forecasting, demand planning, logistics, and customer supply chain processes. Previous exposure to customer logistics contracts and contract governance. APICS certification (CPIM, CSCP, or equivalent). WHY THIS ROLE MATTERS This is a critical leadership position. The Manager Customer Supply Chain leads the team managing premium customer expectations and directly influences customer satisfaction, operational performance, business growth, and long-term strategic partnerships.

If you are excited about this opportunity and believe you can contribute to our team, we would love to hear from you. #jobsEMEAMB