Technical Support Specialist

Job description

Job Purpose

To assist with technical support and provide basic expertise for assigned brands during pre-sales and post-sales activities, helping to ensure smooth installation, maintenance, training, and troubleshooting. This role helps build technical relationships with customers, partners, and vendors, supports learning about products and technology, and aids the sales team by setting up demos, assisting with Proof of Concepts, and preparing documentation.

Additionally, the role provides basic technical support at company events.

Responsibilities

Assist with post-sales support for partners and end users: help with installation, maintenance, and basic repairs. Assist the Sales team with pre-sales support if necessary Keep track of assigned products and technologies and work on building skills to stay current with new developments. Support technical relationships with resellers, customers, and vendors. Help with technical training sessions for resellers or end users, and represent the company at marketing events with basic technical presentations.

Knowledge, Skills and Experience

2 - 3 Years of relevant work experience Bachelor's degree required; Engineering preferred Vendors' requirement certifications about Network Security At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

Elective Benefits

Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career

Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion

It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization

Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community

Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.

You may be exactly the person we’re looking for!