DERM Lead

Job description

Job Summary

The Delivery Excellence Partner drives a data-driven culture across HRO operations by leveraging quality methodologies, analytics, and continuous improvement frameworks. The role ensures best-in-class client satisfaction by deploying excellent delivery initiatives, quality management systems, and transformation programs. It plays a critical role in enabling operational efficiency, innovation, and sustainable value creation across client accounts.

Key Responsibilities

• Conduct thought leadership workshops and define continuous improvement roadmaps for client accounts
• Lead and mentor Lean Six Sigma projects to deliver measurable business value and productivity gains
• Deploy and sustain Quality Management Systems (iQMS), including ISO and CMMI practices
• Drive innovation, automation, and digital transformation initiatives across operations
• Build organizational capabilities in Lean Six Sigma, data analytics, and quality tools
• Establish proactive risk identification through No Surprise frameworks and mitigation plans </p

Qualifications

BACHELOR OF COMMERCE