Program Director - SAP S/4 HANA Service Management & Quote to Service

Job description

Must Have Technical/Functional Skills

• Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes
• Proven experience in Aerospace & Defense (A&D)

Aftermarket, including

• MRO / CRO operations
• Service contracts and entitlements
• Spare parts and service logistics
• Strong experience designing and implementing end-to-end service lifecycle processes, including:
• Service quotation and estimation
• Service order execution
• Maintenance and repair processes
• Billing and revenue recognition
• Hands-on expertise in SAP S/4HANA Service Management capabilities, including:
• Service contracts, service orders, and service confirmations
• Pricing and quotation for service offerings
• Warranty and entitlement management
• Installed base and equipment tracking

Strong integration across

• SD (Quote-to-Cash)
• PM / EAM (Maintenance execution)
• MM / Inventory
• EWM (warehouse and spare parts fulfillment)
• Finance (billing, revenue recognition)

Experience handling A&D aftermarket complexities, including

• Serialized asset tracking
• Rotables / repairables management
• Depot and field service operations
• Global service networks
• Strong understanding of contract-based and outcome-based service models

Experience with integration into

• MRO systems
• PLM / engineering systems
• Customer and partner ecosystems
• Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)
• Ability to define KPIs such as:
• Service turnaround time
• First-time fix rate
• Contract profitability
• Service revenue growth
• Customer satisfaction / SLA adherence
• Strong executive-level stakeholder management (CxO, operations, service leadership) Roles & Responsibilities Strategic Leadership
• Define and lead the Quote-to-Service transformation strategy leveraging

SAP S/4HANA

• Establish the target service opera ting model for A&D aftermarket service lifecycle (quote → execution → billing)
• Drive shift toward service-centric business models and aftermarket revenue growth

Solution Design

• Architect end-to-end Q2S and Service Management processes, including:
• Service quotation and costing
• Contract and entitlement management
• Maintenance / repair execution
• Service billing and financial integration

Design integrated processes across

• Spare parts fulfillment
• Maintenance and service operations
• Customer interaction and service delivery
• Align service processes with broader S/4HANA supply chain and finance architecture

Program Delivery

• Lead cross-functional teams across service, supply chain, finance, and IT domains

Drive

• Blueprinting and fit-gap analysis
• Solution governance and design approvals
• Testing and deployment readiness
• Ensure >95% milestone adherence and high delivery predictability
• Manage risks, dependencies, and business readiness across the transformation

Business Engagement

• Act as trusted advisor to Service, Aftermarket, and Operations leadership
• Lead workshops on:
• Service transformation
• Contract models and pricing
• Customer experience enhancements
• Translate business strategy into scalable SAP-enabled service capabilities

Value Realization

• Drive measurable business outcomes such as:
• Increased service revenue and margin
• Reduced turnaround time for repairs and service orders
• Improved first-time fix and SLA adherence
• Enhanced customer satisfaction and service quality

Define KPI dashboards

• Service cycle time
• Order-to-cash cycle for services
• Contract performance and profitability

Transformation & Innovation

• Enable transition to digital service enterprise models
• Drive innovation in:
• Predictive maintenance and proactive service o AI-enabled service recommendations
• Field service optimization
• Promote integration of service data across systems to build end-to-end visibility and control tower capabilities Generic Managerial Skills, If any
• Strong executive leadership with proven experience leading service transformation programs
• Ability to manage large global teams across business and IT functions
• Excellent stakeholder management, negotiation, and executive communication skills
• Strong governance, decision-making, and issue resolution capability
• Ability to align multiple functional teams under a unified service transformation vision
• Experience mentoring leaders and building high-performing consulting teams
• Strong commercial acumen with focus on revenue and value realization Base Salary Range : $180,000 to $250,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN </div

Qualifications

BACHELOR OF COMPUTER SCIENCE