Service Management Lead
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
TCS Inviting Applications for Role
Service Management Lead Exp : 8 -12 yr Location : Bangalore Walk-In
Key Responsibilities
Service Management & Governance Lead and manage end-to-end IT Service Management processes. Ensure adherence to ITIL best practices and organizational standards. Define, monitor, and report on Service Level Agreements (SLAs), OLAs, and KPIs. Drive continual service improvement initiatives across IT services. Conduct service reviews and governance meetings with stakeholders. IT Service Management ITIL Framework (Incident, Problem, Change, Release, Service Request) Service Level Management Continual Service Improvement (CSI) Service Governance IT Operations Management ITSM Tools ServiceNow BMC Remedy Jira Service Management Freshservice (Preferred)
Qualifications
BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING
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