Delivery Head

Job description

Senior Manager/Delivery Head Banking Disputes Must have skills US Banking and Financial domain expert 12+Years of Experience in Managing Banking Operations in Financial crime compliance (End to End Disputes processing – Fraud, Non-Fraud) for a Leading US based client Sound knowledge of compliance and regulations Managed a Team size of 500- 700 Good understanding of the Industry Trends Led Major Transformation Projects Delivering Significant Benefits Handled RFPs / Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external stakeholders Green Belt Certification Preferred Skills: Black Belt Certification Managed Blended Operations (Contact Center + Backoffice)

Key responsibilities

Manage Delivery of End-to-End disputes processing across US Banking (Fraud, Non-Fraud), across Multiple shores; Team Size 500- 700 Identification of Additional Business Opportunities Identify New Offerings / Contribute to the Banking COE Focus on Building Niche skills in US Banking Domain within the organization Shift of operations 03:00 pm to 1:00 am, flexible to adapt to business requirements Location Pune/Chennai/Hyderabad </p

Qualifications

BACHELOR OF COMMERCE