Delivery Manager - HRIS

Job description

Job Summary

The Delivery Manager - HRIS is responsible for leading end-to-end HR operations delivery with a strong focus on HRIS platforms and payroll compliance. The role ensures seamless service delivery across HR processes by leveraging Oracle HRMS and SAP SuccessFactors systems, while maintaining adherence to US payroll statutory requirements. This position plays a key role in driving operational excellence, client satisfaction, and continuous process transformation in a global HRO environment.

Key Responsibilities

• Lead end-to-end HR service delivery with focus on HRIS-driven operations
• Ensure SLA and KPI adherence across HR processes and service lines
• Manage US payroll statutory compliance including taxation, reporting, and regulatory adherence
• Oversee implementation, enhancement, and utilization of HRIS platforms (Oracle HRMS, SuccessFactors)
• Drive system optimization, automation, and digital transformation initiatives
• Engage with clients and stakeholders for governance reviews and service improvement
• Ensure data accuracy, reporting integrity, and audit readiness
• Act as escalation point for HRIS and payroll-related issues
• Collaborate with cross-functional teams (HR, Payroll, IT, Finance)

Qualifications

BACHELOR OF COMMERCE