Engineer

Job description

Skill

Sr. Alvaria Dialer Technical System Administrator Must Have Technical/Functional Skills 8+ years of experience with call center outbound dialer technologies.

Analytical & Problem‑Solving

Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.

Collaboration

Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments.

Experience with contact center platforms (Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings.

Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windows Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Roles & Responsibilities

Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance Partner with Run-the-Bank teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes.

System Configuration & Maintenance

Set up, configure, and maintain outbound dialing systems to support campaign execution.

Performance and Compliance Monitoring

Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.

Troubleshooting & Support

Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.

Integration & Compliance

Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Salary Range - $90,000-$100,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performanc e Bonus, College Fund, Student Loan Refinancing </div

Qualifications

BACHELOR OF COMPUTER SCIENCE