Retail Merchandising

Job description

Job Summary:- This role is responsible for optimizing onsite customer experiences, managing merchandising content, and driving engagement through strategic design and execution. The ideal candidate will have a strong understanding of e-commerce trends, customer behavior analytics, and content management systems, with a passion for delivering high-impact digital experiences.

Key Responsibilities

• Digital Merchandising Strategy & Execution
• Design and manage category pages, brand stores, promotional campaigns, and email content to enhance customer engagement.
• Lead free search improvement initiatives to optimize discoverability and conversion.
• Customer Experience Optimization
• Analyze customer behavior across search, browse, and purchase journeys to identify opportunities and resolve friction points.
• Develop and execute strategies that elevate online customer experience and drive satisfaction.
• Content Management & Web Analytics
• Work closely with cross-functional teams to deliver merchandising projects under tight timelines.
• Stay current with e-commerce trends and technologies to inform merchandising decisions.
• Cross-Functional Collaboration & Project Delivery
• Ensure consistency and quality across all digital touchpoints through organized and detail-oriented execution.
• Taxonomy & Navigation Enhancement
• Apply knowledge of web taxonomy and navigation to improve site structure and customer-facing attributes.
• Support search attribute optimization to enhance product discoverability.

Qualifications

• 2+ years of experience in site merchandising or digital content management, preferably in US/UK markets.
• Proficiency in MS Office/O365 suite and familiarity with web analytics tools.
• Strong communication skills in English, both written and spoken.
• Ability to work flexible shifts aligned with US/India time zones.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
• Experience in designing and executing customer-centric digital experiences.

Qualifications

BACHELOR OF COMMERCE