Leadership

Job description

Senior Manager/Delivery Head Banking Disputes

• Must have skills o US Banking and Financial domain expert o 12+Years of Experience in Managing Banking Operations in Financial crime compliance (End to End Disputes processing – Fraud, Non-Fraud) for a Leading US based client
• Sound knowledge of compliance and regulations
• Managed a Team size of 500- 700 o Good understanding of the Industry Trends
• Led Major Transformation Projects Delivering Significant Benefits
• Handled RFPs / Proactive Proposals
• Good experience in developing high impact presentations (PPTs) for internal and external stakeholders
• Green Belt Certification

Preferred Skills

• Black Belt Certification
• Managed Blended Operations (Contact Center + Backoffice)

Key responsibilities

• Manage Delivery of End-to-End disputes processing across US Banking (Fraud, Non-Fraud), across Multiple shores; Team Size 500- 700 o Identification of Additional Business Opportunities
• Identify New Offerings / Contribute to the Banking COE o Focus on Building Niche skills in US Banking Domain within the organization
• Shift of operations o 03:00 pm to 1:00 am, flexible to adapt to business requirements
• Location
• Pune/Chennai/Hyderabad

Qualifications

BACHELOR OF COMMERCE