Technical Lead

Job description

Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer Must Have Technical/Functional Skills

• Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Strong hands-on and leadership experience in Integration Hub spokes
• Practical experience on Flow Designer and scripted

REST APIs

• Strong knowledge and hands-on experience on OAuth 2.0
• Strong knowledge and hands-on experience on Workday Web Services or REST integration experience

Roles & Responsibilities

• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios

Use Now Assist capabilities to automate

• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered “topics” (use cases) for agents

Design

• o Prompts o Instructions o Guardrails
• Tune responses for: o Accuracy o Tone o Business context

Define dialog flows

• Intents
• User journeys

Fallback handling Ensure

• Natural conversation

Minimal friction Improve metrics like

• Containment rate
• Resolution rate
• Build integrations between ServiceNow and other systems o Salesforce, SAP, Workday o Azure, AWS, REST APIs

Use

• o Integration Hub (spokes) o Flow Designer o REST/SOAP APIs
• Design low-code workflows

Automate

• o Incident management o HR workflows o Approval processes

Build

• o Flows o Subflows o Actions Salary Range- $120,000-$150,000 a year #LI-SP3 #LI-VX1 </div