SRE

Job description

Experience in leadership role managing Front-line (L1) support teams.

• Experience with Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes.
• Proficiency in at least one programming language (e.g., Python, Java, Go).
• Proven track record of improving operational metrics (SLAs, CSAT, resolution time).
• Experience with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud).
• Experience with Observability & Monitoring Tools such as AppDynamics, Grafana, Prometheus, Splunk etc.
• Experience working with Azure, GCP and or AWS cloud.
• Strong analytical skills with experience in reporting and performance management.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Ability to operate in a fast-paced, high-growth, or matrixed environment.

Qualifications

BACHELOR OF ENGINEERING