ServiceNow CMDB

Job description

ServiceNow CMDB & Discovery Developer Location

PAN INDIA

Job Summary

Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades.

Essential Functions

Analyze, troubleshoot, and resolve incidents for ServiceNow applications. Determine root cause (configuration vs defect) and provide corrective actions/workarounds. Deploy application upgrades, fixes, and perform operational maintenance. Respond to system health alerts and execute scheduled tasks. Conduct audits for preventive maintenance and report status. Adhere to ITIL guidelines for Incident, Problem, and Change Management.

Drive high-priority incidents to closure and document root cause analysis. Provide break-fix resolutions, create scripts, resolve performance issues, and implement small enhancements. Customer management and effective call handling. Analytical & Decision-Making Apply standards, tools, and methods appropriately. Demonstrate systematic problem-solving and clear communication. Plan, schedule, and monitor work to meet deadlines.

Rapidly absorb new technical/business information and apply effectively. Knowledge & Skills 3+ years hands-on development in CMDB and Discovery modules. Strong JavaScript skills; experience with notifications, email scripts, events, scheduled jobs. Familiarity with ServiceNow forms, UI policies, client/server scripts, Glide APIs. Integration experience (REST API, SOAP, LDAP, SSO) via MID Servers. Knowledge of ITSM processes (Incident, Problem, Change).

Experience with workflows, catalog items, record producers, and reporting. Ability to troubleshoot Windows servers, networking concepts, and security. Hands-on with data sources, import sets, ACLs, update sets, and instance upgrades.

Preferred Qualifications

ServiceNow Certified Systems Administrator. ServiceNow Implementation Specialist (CMDB/Discovery). ITIL V3/V4 Foundation Certification. Strong communication and presentation skills.

Qualifications

BACHELOR OF TECHNOLOGY