Team Leader

Job description

Job Role

Team leader Job Location: Nagpur Qualification: Graduate & Above Domain Expertise: Life & Pensions Key responsibilities : Training:

• Manage a set of new hires through initial team bonding exercises -Prepare a training schedule and adhere to timelines.
• Track attendance and maintain MIS for test scores etc.
• Ensure that training material is updated -Gauge the understanding levels of the batch from time to time and report back to the Manager.
• Provide ongoing, constructive feedback to the team -Initiate ID creation requests with the tech team -Ensure that the entire batch is aware of the quality parameters -Ensure complete supervision as soon as the batch hits the floor -Identify gaps and plan training sessions for the existing team Operations:
• Manage a team of 15-20 + associates -Track attendance and maintain MIS for test scores etc -Ensure that training material is updated -Provide ongoing, constructive feedback to the team -Identify gaps and plan training sessions for the existing team -Responsible for customer service turnaround within set time frames -Ensure accurate documentation of customer profiles -Handle written customer correspondence on behalf of customer -Communicate with operations staff on client issues, policy change etc -Should be able to communicate effectively with customer based out of UK -Passing the case to the relevant Q based on information given/missing -Should be able to analyze customer requirements & process cases accordingly -Meet unit level targets set for efficiencies, service levels and attrition

SKILLS

REQUIRED:

• Working knowledge of PCs e.g.

MS Office

• Excellent keyboard skills
• Generic understanding of customer service
• Excellent spoken English and written communication skills
• No Regional Accent
• Ability to verbalize thoughts
• Correct construction of sentences and Grammatically correct English
• Good grasping power
• Excellent listening skills
• Team player
• Understanding of job profile applied for

UK Insurance knowledge would be preferred Preferred Knowledge

• Certification / Knowledge of CII – CF1 / FA1 / FA2
• Any other certification in Insurance

Qualifications

BACHELOR OF COMMERCE