Transition Manager

Job description

Transition Manager – OCM, CEM, Transition

• Transition experience with 10 years & above

Transition Ownership

• Part of the team to analyzes client business processes and develops transition plan for identified processes.
• Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines
• Drives the technology implementation & end to end transition solution
• Tracks and monitor onboarding of required resources and their related KT/ training
• Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders
• Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)
• Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met
• Ensures completion of transition tollgate documents and related artefacts with support from Delivery
• Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
• Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase
• Overall responsible for the seamless transition of the program

Qualifications

MASTER OF BUSINESS MANAGEMENT