Tata Consultancy Services · Chennai
Major Incident Manager
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
- Minimum 5 years of experience in the Escalation Process and 1+ years of experience in one of Google Cloud products
- Preferred to have GCP tech certification
- Escalation Manager should act as a techno manager by having Experience in technology and Process in order to address the escalations.
- Engage timely required technical stakeholders and normalise customer sentiment
- Strong ownership and engagement to navigate various internal teams like TECH, ENG, Account team etc.
- Identify the hurdles and engage the right tech teams to get the faster resolution for escalated cases.
- Solid internal stakeholder and external stakeholder management Leadership and execution skills to identify Product, Process and People improvements and drive them </p
Qualifications
BACHELOR OF ENGINEERING
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