ServiceNow Customer Service

Job description

Skill- ServiceNow Consultant / Solution Architect (CSM, FSM) Exp- 5 to 10years Location- Bangalore/Hyderabad JD

• 6 to 15 years of experience with ServiceNow CSM, ITSM and Service Portal.
• Understanding in ServiceNow Implementation & integration with hands-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.
• Experience with ServiceNow as a Developer or Support role (Incident, Problem, Change management or Customer Service Management)
• Solid functional knowledge of CSM/FSM module (Certification is a plus)
• Experience with instance upgrade and patching, SOAP, RESTful API, scripting with ServiceNow
• Worked on multiple integrations of ServiceNow Monitoring Tools
• Experience in configuring dashboards, reports and analytics within ServiceNow to provide insights into customer service performance, trends and areas for improvement.
• Experience in Agent workspace and Virtual agent
• Knowledge on AI, DevOps, Automation Tools usage and implementations
• Presales Process knowedge. <br /

Qualifications

BACHELOR OF ENGINEERING