Tata Consultancy Services · Bengaluru
Customer Support - Quality Analyst
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
Responsibilities
- Audit calls/emails per sampling plan; evaluate business, compliance and customer critical parameters
- Document defects and provide agent-level feedback; track CAPA closure
- Participate in calibrations with QA/Operations/Training Publish quality MIS; flag trends and risk areas Knowledge/Experience: Quality scorecards, error taxonomies and rating guidelines Compliance checks (authentication, disclosures, documentation) Customer experience drivers and NPS behaviors
Qualifications
BACHELOR OF BUSINESS ADMINISTRATION
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