Business Analyst (Mainframe & ITSM)

Job description

Must Have Technical/Functional Skills

Required Skills

Business Analysis

Requirements

• Gathering
• BRD / FRD Preparation
• User Story Creation
• Process Mapping
• Stakeholder Management
• UAT Coordination Mainframe Technologies
• COBOL
• JCL
• DB2
• VSAM
• CICS
• IMS (preferred)
• Batch Processing ITSM & Operations
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Root Cause Analysis
• SLA Tracking
• ITIL Framework Tools
• ServiceNow / Remedy
• Jira
• Confluence
• HP ALM / Quality Center
• MS Excel
• Visio Preferred Domain Experience
• Banking & Financial Services
• Credit Union / Retail Banking
• Cards & Payments
• Insurance Roles & Responsibilities ITSM & Production Support Analyze Incident, Problem, Change, and Service Request tickets raised through ITSM tools (ServiceNow, Remedy, Jira, etc.). Perform ticket triage, impact analysis, prioritization, and categorization.

Work with business users and technical teams to understand production issues and drive timely resolution. Conduct root cause analysis (RCA) for recurring incidents and recommend preventive measures. Track ticket SLAs, backlog trends, and operational metrics. Participate in production support governance meetings and service reviews. Business Analysis Gather, document, and validate business requirements from stakeholders. Translate business needs into functional specifications and user stories.

Facilitate requirement workshops, JAD sessions, and stakeholder discussions. Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and use cases. Support UAT planning, execution, and defect management. Mainframe Analysis Analyze Mainframe applications and business processes. Collaborate with development teams working on COBOL, JCL, VSAM, DB2, CICS, IMS, and batch processing systems.

Review production logs, batch failures, and transaction exceptions. Assess impacts of enhancements, regulatory changes, and defect fixes on Mainframe systems. Support release planning and implementation activities. Stakeholder Management Act as liaison between Business, Production Support, Development, QA, and Infrastructure teams. Communicate business impacts, priorities, and resolution status to stakeholders. Prepare status reports, dashboards, and management updates.

Coordinate across onshore and offshore teams to ensure service continuity. Generic Managerial Skills, If any

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to interpret technical Mainframe issues from a business perspective.
• Experience working in Agile and Waterfall delivery models
• Strong documentation and presentation skills.

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range

$130,000-$160,000 a year </div

Qualifications

BACHELOR OF COMPUTER SCIENCE