Incident Management

Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role

Incident Management Experience Range: 3 to 7 Years Location: Bangalore Must Have: Incident Management / Request Management / Scout Experience Analyst

• Deliver weekly status reports and a monthly retrospective report that includes: Trend analysis Insights on performance metrics
• Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.

Identify leading and lagging indicators related to process health. Detect bottlenecks in existing processes. Prioritize issues affecting workforce experien ce. Analyze data specific to internal lines of business, functions, applications, and assignment groups. Engage with the workforce through support channels (e.g., email, Slack). Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.

Create and update Jira stories based on findings. Design process flows or modify existing ones as necessary. Prepare data required for monthly governance routines. Conduct compliance activities related to Incident & Request Management including control testing and updates. </div

Qualifications

BACHELOR OF ENGINEERING