Tata Consultancy Services · Kolkata
Major Incident Management
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
- Strong experience in Major Incident Management within a SIAM multi‑vendor operating model supporting large-scale Retail IT operations.
- In-depth understanding of ITIL v3/v4 , specifically Incident, Problem, Change, Service Request & Communications workflows.
- Proven expertise in managing high‑severity P1/P2 incidents , driving restoration efforts under pressure.
- Skilled in coordinating across multiple service towers (Store Systems, POS, ERP, Infrastructure, Networks, Digital, Integration, Security etc).
- Strong communication expertise for leading crisis bridges, executive updates, and service impact communication. </p
Qualifications
BACHELOR OF ENGINEERING
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