Delivery Manager

Job description

Job Title

Delivery Manager Job Location: Hyderabad / Bangalore / Pune / Nagpur / Mumbai / Kolkata

• Must have Job requirement: BFS and/or Insurance domain knowledge preferred Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery) Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation Good understanding of business with P&L responsibility Sound exposure to Project Management Methodologies, Estimation and Pre-sales support Should have an executive presence Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels Strong Client Relationship management and stakeholder management skills Effective Leader and excellent personal organization and planning skills Should demonstrate the ability to solve problems creatively Should be able to create and manage change Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Responsibilities

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business Managing and driving the overall service of the Program other channels Key contact for all levels of governance forums Responsible for complete adherence to Program Level SOW Business process re-engineering and optimization

Qualifications

BACHELOR OF PLANNING