Customer Support Engineer

Job description

Job Description

Must Have Technical/Functional Skills

• Direct experience installing, maintaining or supporting ADMS products (‘Power On Fusion (PoF)’ or ‘Power On Advantage (PoA)’) including DMS Applications, OMS and DER.
• Familiarity with User Interface, SCADA and Modeling tools.
• ADMS S6 System Admin skills
• Knowledge of both Transmission and Distribution electrical grids.
• Working knowledge of Linux, Windows, Oracle, SQL, SOAP Integration, Jasper Report and Cassandra.
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.
• Ability to work independently with minimum direction
• Knowledge of NERC CIP Standards.
• Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
• Positive attitude when dealing with customers and co-workers in stressful situations.
• Strong analytical and logical reasoning skills.
• & nbsp; Familiarity with remote monitoring and diagnostics solutions and concepts
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach Roles & Responsibilities : · The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on ADMS products
• Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc.
• Responsible for On-call ROTA and attending emergency customer calls </p