Desktop Support Engineer

Job description

Thorough knowledge of desktop hardware, telecom, multimedia, and BlackBerry

• Ownership of issues and prompt escalations
• Planning and organization - given the dynamic nature of the environment the candidate will need to be able to track the status of and complete multiple tasks simultaneously while working in parallel with the other Technology teams
• Knowledge and troubleshooting skills of Windows10 & 11. The qualified candidate should have thorough knowledge and troubleshooting skills with the desktop build and the software distribution process
• Effective communication skills
• The position will require the candidate to be in direct contact with end users on a daily basis and the corresponding offshore support teams. Must be responsive and be able to efficiently document all working tasks and outstanding issues
• Teamwork
• The position is the one most visible to the end users for their technical support; the candidate must be willing to help other teammates and to work together as a team to accomplish the daily responsibilities
• Flexible schedule
• As necessary, must be available to work extended days and possibly weekends
• Manage vendors
• Ability to coordinate with various vendors on the project and regular tasks.