Engineer Computer Systems Support

Job description

Must Have Technical/Functional Skills

Problem-Solving

• Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

Communication

• Excellent verbal and written communication skills to interact effectively with users and team members.

Certifications

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

AV Equipment Knowledge

• Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

Technical Certifications

• Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

Customer Service Skills

• Strong customer service orientation to provide a positive user experience.

Physical Requirements

• Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities

Technical Support

• Provide technical assistance to users experiencing hardware and software issues.

Installation and Configuration

• Install, configure, and maintain desktop hardware, software, and peripheral devices.

Troubleshooting

• Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

User Training

• Train users on new technologies and provide guidance on best practices.

Documentation

• Maintain detailed records of technical issues and solutions, and update documentation as needed.

Collaboration

• Work closely with other IT teams to resolve complex issues.

Conference Room Support

• Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.

Salary Range

$60,000- $65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Qualifications

BACHELOR OF COMPUTER SCIENCE