Delivery Manager/Lead - Service Delivery Lead (DERM)

Job description

The purpose of the job or role

• To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
• To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
• To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
• To drive business process improvements leveraging Lean Six Sigma Primary Responsibilities:
• Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
• Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
• Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
• Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
• Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
• Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Critical Success Factors

• Excellent communication and presentation skills
• An eye for detail, analytical and data oriented with logical problem-solving approach
• Client and Stakeholder management skills
• Influencing Skills
• Program management skills – soft skills & networking
• Assertive & self-driven with an attitude of challenging the status quo
• Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements

• Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to the Service industry is a must.
• Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence would be an advantage
• LSS Black belt must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG). QMS, Master Black belt, Agile, Digital competencies, and PMP certifications would be an advantage.
• At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.

Educational Requirements

• MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO (preferable) processes

Shift

• Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.

Qualifications

BACHELOR OF COMMERCE