Manage Engine

Job description

Required Technical Skills

Endpoint Management: 8+ years in EUS, with at least 5 years in a Lead capacity.

Core Tools

• Expert-level knowledge of ManageEngine Endpoint Central (formerly Desktop Central) and Nexthink.

Platform Mastery

• In-depth administration of both Windows (Active Directory/GPO) and macOS (JAMF or ManageEngine MDM).

Packaging

• Proficiency in PowerShell and Bash for automating complex software deployments.

Security

• Strong understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation).
• Endpoint Strategy & Governance
• Serve as the Subject Matter Expert (SME) for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho).
• Standardize Operating System Deployment (OSD) processes, using MDT.
• Define and enforce hardware/software standards across the organization.
• Engineering & Automation (ManageEngine focus)

Administration

• Advanced configuration and maintenance of ManageEngine Endpoint Central.

Patch Management

• Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs.

Software Distribution

• Lead the Application Packaging lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal.

OS Deployment

• Create and maintain "Gold Images" or provisioning profiles for various hardware models.
• Digital Experience & Analytics (Nexthink focus)
• Utilize Nexthink to proactively monitor endpoint health and identify "silent" issues before they impact users.
• Drive Root Cause Analysis (RCA) for systemic performance issues using Nexthink’s real-time analytics.
• Design and deploy Nexthink Campaigns to gather employee feedback and automate remediation via Nexthink Remote Actions.
• Team Leadership & Operations
• Lead a team of EUS engineers, providing technical mentorship and performance management.
• Act as the final escalation point for complex technical issues (L 1.5/L 3 support).
• Manage vendor relationships and ensure licensing compliance for all managed software.

Qualifications

BACHELOR OF ENGINEERING