Delivery Manager/Service Delivery Manager

Job description

Must Have Technical/Functional Skills § Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance) § Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred] § Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on] § Experience with SLA / KPI-driven delivery and outcome-based models § Hands-on exposure to

Agile / DevOps / POD-based delivery constructs § Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance) § Experience with global delivery (onsite–offshore–nearshore model) § Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards § Financial management basics: revenue, margin, effort tracking, cost optimization Roles & Responsibilities § Own end-to-end delivery accountability across multiple programs / PODs § Ensure adherence to SLAs, KPIs, and service outcomes § Act as the primary onsite interface for business & IT stakeholders § Drive program governance, status reporting, and executive communication § Manage risks, issues, and escalations proactively § Coordinate across onsite, offshore, and cross-functional teams for seamless delivery § Ensure delivery quality, stability, and continuous improvement § Drive automation, productivity improvements, and innovation initiatives § Support transformation programs (AI adoption, modernization, POD migration)

Generic Managerial Skills, If any § Strong stakeholder management & executive communication § Leadership of large, cross-cultural distributed teams § Decision-making under ambiguity and pressure § Conflict & escalation management § Strategic thinking with customer-first mindset § Ability to drive high-performance culture and accountability TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range

$140,000- 160,000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE