IT Service Desk

Job description

Duties

And Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements in procedures.

Qualifications

At least 1 year of ITSD experience At least 2 years in college Can work on-site Willing to work on shifting schedules Can start immediately </ul

Qualifications

BACHELOR OF SCIENCE ( B.Sc Degree )