Pagerduty Engineer

Job description

Roles & Responsibilities

• Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
• Design and implement urgency and routing models aligned to business criticality
• Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
• Implement intelligent alert grouping and event orchestration for high-volume services
• Drive alert noise reduction across all integrated monitoring sources
• Define and maintain event rules including suppression, deduplication, and priority downgrades
• Implement flap detection and alert consolidation for repetitive CI/service alerts
• Configure maintenance window integrations for automated alert suppression during planned changes
• Maintain suppression transparency and reporting for all suppressed alert classes
• Design and manage on-call schedules including follow-the-sun coverage and rotation policies
• Audit and optimize alert routing accuracy to ensure correct first responder assignment
• Build and maintain incident runbook library with linked diagnostics and remediation actions
• Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
• Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization Salary Range-$90,000-$120,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.