EUC Support

Job description

Roles & Responsibilities

Core responsibilities Hardware support : Diagnose and fix hardware issues on desktops, laptops, and peripheral devices like printers, scanners, and mobile devices.

Software support

Install, configure, and update operating systems (Windows, macOS, etc.) and software applications (e.g., Microsoft 365). This includes troubleshooting software problems and resolving application errors.

Network troubleshooting

Resolve local network and connectivity problems, such as issues with Wi-Fi access or connecting to a shared network drive.

User support

Serve as the first and second line of support for employees, addressing IT problems through a ticketing system, in-person visits, or remote access.

Onboarding and offboarding

Set up and deploy hardware and software for new employees. Similarly, collect and process equipment for departing staff.

Inventory management

Maintain a detailed and accurate inventory of all IT assets, including hardware and software licenses.

System maintenance

Conduct routine preventative maintenance, install patches, and apply security updates to ensure all systems are running optimally and securely.

Documentation

Create and maintain clear, accurate technical documentation, including job reports, troubleshooting guides, and process instructions. <span lang="en-US" style="border: 0px; font-style: inherit; font-variant: inherit;