Engagement Manager

Job description

Roles & Responsibilities Primary responsibility will be to manage the engagement. Meeting with client executives and program managers to ensure effective service delivery and customer satisfaction. Handle customer escalations and work with TCS teams to resolve any issues on service front. On the internal side, be responsible for the engagement P&L and align to perform as per the group goals. Will need to set up the initial account governance framework , stabilizing the relationship and build the customer trust and confidence.

Will be responsible to work with various service lines and business units to deliver the scope of work and present new offerings to customer based on their business priorities. Will be required to work with the Client Partner for pursuing business opportunities and position TCS as the strategic partner. Salary Range-$140,000-$175,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.