ServiceNow ITOM

Job description

Job Title

ServiceNow ITOM Developer Experience: 4 – 15 Years Locations: Bengaluru / Chennai / Hyderabad / Pune / Kolkata / Bhubaneswar Job Description: We are seeking a skilled ServiceNow ITOM Developer to design, implement, and support IT Operations Management solutions on the ServiceNow platform.

Key Responsibilities

• Develop and implement ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration
• Configure and maintain MID Servers, patterns, and probes/sensors
• Build integrations with third-party monitoring tools using REST/SOAP APIs Customize platform components using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer Perform CMDB data modeling, reconciliation, and data quality improvements
• Troubleshoot and optimize Discovery and Service Mapping performance
• Collaborate with stakeholders to deliver scalable ITOM solutions Required Skills: Hands-on experience in ServiceNow ITOM (Discovery, Service Mapping, Event Management)
• Strong knowledge of CMDB, CSDM framework, and infrastructure concepts
• Proficiency in JavaScript and ServiceNow scripting Experience with MID Server setup and integrations Good understanding of ITSM processes ServiceNow certifications (CSA / CAD / CIS-ITOM preferred)

Qualifications

BACHELOR OF TECHNOLOGY