Helpdesk

Job description

Must-Have Skills (Core Competencies)

Technical Troubleshooting

• Strong foundational knowledge of Operating Systems

Helpdesk Software & Tools

• Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote desktop tools (e.g., AnyDesk, TeamViewer)

Communication & Interpersonal Skills

• Excellent verbal and written English, with the ability to explain complex technical solutions simply to non-technical users.

Customer Service Orientation

• Patience, empathy, and a highly professional demeanor when dealing with frustrated or confused users.

Problem-Solving & Diagnostics

• Ability to ask targeted diagnostic questions and logically eliminate common issues. Good-to-Have Skills

IT Framework Knowledge

• Understanding of IT service frameworks like ITIL.

System Administration Basics

• Basic Active Directory (AD) knowledge for account/password management.

Certifications

• Industry-recognized credentials.

Qualifications

BACHELOR OF COMMERCE