HRO-Learning Development Advisor

Job description

Job Description

The Learning Advisor provides a high-quality specialist learning advisory service with a comprehensive understanding of the range of face to face and digital learning solutions in place across the organization, the Learning Advisor supports employees in achieving their potential. You will be responsible for supporting the Learning and Development (L&D) team in organizing and managing training programs for employees and senior leaders.

Your role will involve ensuring smooth operations of L&D activities, from handling queries to managing cases in Service Now, and maintaining process documentation. Additionally, you will provide consulting and advisory support to help delegates with their career aspirations and journey.

Email/Case Management

• Understand the types of emails received in the mailbox and triage them according to process needs. Provide appropriate response while maintaining SLA and drive towards complete resolution and case closure.

Auditing

• Perform peer audits of the cases processed by team members to ensure quality and compliance.

Process Metrics

• Take ownership in meeting the process metrics and work towards process improvement.

LMS management

• Manage end to end process related to LMS including content upload, attendance marking, data maintenance etc.

Escalation Management

• Take ownership and acknowledge the issue, analyze and work on the solution, implement it and use the experience as a learning opportunity to prevent it from happening in future.

Program Recommendations

• Recommend improvements or new programs based on analysis and feedback.

SOP Management

• Prepare and update Standard Operating Procedures (SOPs) for process updates and changes for the activity is accurately recorded in line with relevant processes.

Career Consulting

• Provide consulting and advisory support to delegates, helping them with their career aspirations and journey.

Financial Responsibilities

• Raise Purchase Orders (PO) in the system and ensure the Budget Tracker is maintained to keep a record of all expenses. Ensure vendors are paid out on time. Maintain the Budget Tracker and other financial documents.

Client and Vendor Management

• To enable effective service delivery, the post holder will work closely with a range of key stakeholders and vendors.

Qualifications

BACHELOR OF COMMERCE