ServiceNow Architect

Job description

ServiceNow Senior Technical Lead / Architect / Consultant Location: PAN INDIA

Job Summary

We are seeking an experienced ServiceNow Senior Technical Lead / Architect / Consultant to lead complex ServiceNow implementations, define ITIL processes, and design integration solutions. The ideal candidate will have strong expertise in architecture-level configurations, project leadership, and mentoring teams.

Key Responsibilities

Lead and manage ServiceNow transformation projects across ITSM, ITOM, ITAM, and integrations. Define ITIL processes and design integration solutions. Deliver architecture-level configurations and technical solutions. Design and develop custom ServiceNow applications. Oversee ServiceNow deployments, integrations with third-party tools, orchestration, and operational activities. Manage projects involving support, maintenance, migration, upgrades, integrations, and implementations.

Lead at least five end-to-end implementation projects in ITSM, ITOM, ITAM (HAM, SAM), and CMDB. Provide technical guidance and mentorship to team members. Review requirements for accuracy and completeness to ensure proper estimation. Design best-practice solutions based on customer requirements and convert them into functional requirements. Maintain and review license data in ServiceNow and proactively report compliance issues.

Evaluate customer requirements against ITIL and industry standards to identify correlations and impacts.

Required Qualifications

ServiceNow Certified Systems Administrator .

ServiceNow Certified Implementation Specialist in: ITSM HAM SAM Discovery ITIL V3 Foundation Certification .

Proven experience in: Leading at least 3 or more transformation implementation projects . ServiceNow custom application design and development. IT Asset Management Lifecycle and HAM Pro features. Merging multiple ServiceNow instances.

Technical Skills

ServiceNow architecture and advanced configurations. Integration experience with third-party tools and orchestration. Expertise in ITSM, ITOM, ITAM (HAM, SAM), CMDB. Strong knowledge of ITIL processes and SDLC. Behavioral Competencies Excellent leadership and mentoring skills. Strong communication skills for technical and non-technical audiences. Ability to manage multiple projects and deliver high-quality solutions.

Qualifications

BACHELOR OF TECHNOLOGY