Analyst Telecom

Job description

The Engagement Agent interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum customers.

Responsibilities

• Manage client relationships and communications
• Resolve issues and escalate risks
• Monitor engagement performance and outcomes
• Ensure compliance with organizational standards and SLO benchmarks Salary Range: $70,000-$80,000 a year