Microsoft Dynamics 365 CRM(CCaaS) Platform Engineer

Job description

TCS Inviting Applications for Role

Microsoft Dynamics 365 CRM(CCaaS)

Platform Engineer Exp

7 - 12 yr Location : PAN India Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.

• Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).
• Working knowledge of Custom API design and integration best practices.
• Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
• Experience in Copilot Studio chatbot designing
• Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).
• Excellent problem-solving, stakeholder management, and documentation skills.

Qualifications

BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING